The Team Leader is responsible for the day-to-day operational management of the three programs with the support and oversight of the Program Manager (North-East).

This role will provide leadership and direction to the supported crisis accommodation, the supported transitional program and outreach teams and establish a culture of service excellence where optimal client outcomes are achieved. This role will ensure compliance in all operational areas including service delivery, risk management and continual quality improvement.

The Team Leader will work closely with team members to deliver individual performance management, as well as the delivery of the program models and strategic plan via annual individual work plans, supervision and effective communication mechanisms.

KEY RESPONSIBILITIES Service Delivery Ensure that all activities of client service delivery are met in accordance with standards, policies, procedures and practice manuals. Activities such as:
• Conducting assessments in collaboration with the Program Manager
• Developing, implementing and reviewing client-centred, case management/support plans
• Determining the need for more specialist interventions (internal and external)
• Provision of financial resources such as HEF, PRB, TILA, Centrelink Income
• Lead in the support and delivery of therapeutic approaches to service delivery
• Managing program vacancies, referrals and intake within existing Hope Street and Homelessness Service System procedures with the support of the Program Manager
• Ensure targets are achieved for the entire team; oversee and manage client data collection software (SHIP) and brokerage funding within budget.
• When required, work directly with young people and their families or support base, where more complex interventions and responses are identified in conjunction with the case manager.
• Provision of a multi-disciplinary approach with internal programs and allied services.
• Ensure that young people and their families receive a high-quality service that is client centered, timely, responsive and evidence based.
• Develop and implement strategies and interventions that connect young people and families with their local networks, communities and relevant organisations including educational and vocational providers.
• Co-ordinate the delivery of community capacity building activities in Whittlesea to improve responses to young people experiencing and disadvantaged by homelessness.
• Manage the implementation, monitoring and reporting of compliance requirements such as Risk Management and OHS policies.
• Perform shift coverage including sleepovers, in the Youth Residential Program when no other staff are available.
• Maintain a safe and secure environment for young people, staff and visitors.