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Youth Case Manager

03/07/2025
18/09/2025
Permanent - Full Time
Melton Refuge
Operations

ABOUT HOPE STREET

Hope Street Youth and Family Services Limited ("Hope Street") is a leading specialist youth homelessness services in Victoria with over 40 years’ experience in delivering services to young people and young families in the western and northern growth corridors of Melbourne.

Hope Street First Response Youth Support Service in Melton is a new innovative program funded by the State Government in response to youth homelessness in the growth corridor of the City of Melton.

If you have extensive case management experience and you pride yourself on your strengths based, solutions focused approach and value the opportunity to make a real difference in a young person's life, we want to hear from you!

 

Job Description

ABOUT THE OPPORTUNITY

We are looking for a positive and dedicated Case Worker for a full-time (FTE 1.0, 76 hrs per fortnight) position in Melton.

In this role you will:

  • Provide short term intensive case management services to young people, responding to their immediate (emergency) and short-term needs within a holistic client focused approach; including housing, health, specialist health, employment, education and training, family/significant relationships, legal, community linkages and/or participation.
  • Proactively engage, motivate and support the young person to develop interdependent, sustainable life options with a focus on achieving their case plan goals.
  • Build your relationships with key support services will enhance young people’s connections to those services and you will maintain accurate client records compliant with DFFH requirements.
  • Be available to work a fortnightly roster Monday to Saturday.

Please refer to the attached Position Description attached for more information about the role.

This is an excellent opportunity to join an organisation where you can have a real impact and be part of a team achieving quality outcomes for young people.

WE OFFER:

  • A new purpose-built refuge service located in Melton close to transport.
  • Collaborative case management and community support team.
  • Full-time position with attractive penalty rates.
  • NFP salary concession - Receive up to $18,550 of your salary tax free.

 

Desired Skills and Experience

ABOUT YOU

  • You have a bachelor’s degree qualification in Social Work, Youth Work, Human Services or other health/welfare related area.
  • You are a motivated case manager with 3 years’ experience ideally working with youth.
  • You have an understanding of the youth homelessness service system and allied services best placed to support and divert young people from homelessness.
  • You have great relationship building skills which enables you to motivate young clients in crisis settings to achieve meaningful goals within a case management framework.
  • Your friendly and cooperative nature means that you can build relationships quickly with key stakeholders in the community.
  • You have highly developed communication skills including report writing, listening, negotiation, problem solving, decision making and advocacy.
  • You are highly competent using Microsoft applications and Case Management Software.
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