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Case Manager- Youth Specialist

16/10/2025
30/10/2025
Permanent - Full Time
Hope Street Whittlesea (South Morang)
Other

Case Manager - Youth Specialist

Hope Street Youth and Family Services

Job description

  • First Response Whittlesea Youth Service (Refuge and Outreach)
  • Hope Street Youth and Family Services
  • Exciting opportunity in growth organisation
  • Leverage your experience and grow exemplary services for vulnerable youth in this demand area of outer Melbourne (vibrant and expanding municipality of Whittlesea)

BENEFITS

  • Wellbeing initiatives; Wellbeing (STAR Leave Days), Self-care staff group
  • Generous development opportunities

ABOUT US

Hope Street Youth and Family Services Ltd ("Hope Street") has over 40 years of experience delivering specialist services to young people and their families experiencing, or at risk of, homelessness.

We have a vision to live in a society where all young people and young families have a safe place to call home. If you would like to play a part in ending youth homelessness, join our team of passionate people making a difference in the lives of young people and young families

 

Job Description

We are looking for a positive and dedicated person who will:

  • Provide intensive case management services to a young person and their children within a holistic client focused approach; including: housing, health, specialist health, culture, employment, education and training, family/significant relationships, legal, community linkages and/or participation;
  • Proactively engage, motivate and support the young person to develop interdependent, sustainable life options with a focus on achieving their case plan goals;
  • Maintain your relationships with key support services will enhance young people’s connections to those services; and
  • Maintain accurate client records compliant with DFFH and Hope Street requirements.

This is an excellent opportunity to join an organisation where you can have a real impact and be part of a team achieving quality outcomes for young people.

Desired Skills and Experience

​​​​​​
  • You have a bachelor’s qualification in Social Work, Human Services, Community studies or other health/welfare related qualifications.
  • You are a motivated Case Manager with 2 years’ experience ideally working with youth. You have an understanding of the youth homelessness service system and allied services best placed to support and divert young people from homelessness.
  • You have great relationship building skills which enables you to motivate young clients in transitional settings to achieve meaningful goals within a case management framework.
  • Your friendly and cooperative nature means that you can build relationships quickly with key stakeholders in the community.
  • You have highly developed communication skills including report writing, listening, negotiation, problem solving, decision making and advocacy.
  • You are highly competent using Microsoft applications and Case Management Software.
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