Are you a passionate leader ready to empower a dedicated team making a real difference in the lives of young people experiencing homelessness? We are looking for an experienced and motivated Team Leader to guide and inspire our frontline staff, ensuring young people receive the support they need to build brighter futures.
In this role, you will lead a dynamic team of Youth Workers and Case Managers, fostering a positive and motivated culture. You will play a key role in driving change by shaping and developing programs that provide young people with stability, life skills, and opportunities for independence. As a leader, you will support staff in their professional growth, ensuring they have the tools and confidence to excel in their roles.
This is an exciting opportunity to take on a leadership role with heart. More than just management, this position allows you to be a role model and advocate for young people. No two days are the same in this fast-paced, purpose-driven environment, where you will collaborate with passionate professionals to deliver innovative and effective support services.
If you are a strong leader with a commitment to social impact and a desire to shape the future of youth homelessness services, we’d love to hear from you.
You will be proactive in leading and managing two programs:
Hope Street in Melton
Hope Street in Whittlesea
Reporting to and supported by the Program Manager Northwest, you will:
Provide leadership and direction to 5 Case Managers and 3 Youth Residential Support Workers
Hold responsibility for the day-to-day operations of the Hope Street in Melton and Hope Street in Whittlesea programs
Ensure compliance in all operational areas including service delivery, risk management and quality improvement for clients and staff.
Establish a culture of service excellence where optimal outcomes for young people are achieved.
This is an excellent opportunity to join an organisation where you can have a real impact and be part of a high performing team achieving quality outcomes in the community and deliver client-centred crisis responses.
To find out more about the specifics of this role, please read full position description, attached.
Job Description
The Team Leader is responsible for the day-to-day operational management of the three programs with the support and oversight of the Program Manager (North-East).
This role will provide leadership and direction to the supported crisis accommodation, the supported transitional program and outreach teams and establish a culture of service excellence where optimal client outcomes are achieved. This role will ensure compliance in all operational areas including service delivery, risk management and continual quality improvement.
The Team Leader will work closely with team members to deliver individual performance management, as well as the delivery of the program models and strategic plan via annual individual work plans, supervision and effective communication mechanisms.
KEY RESPONSIBILITIES Service Delivery Ensure that all activities of client service delivery are met in accordance with standards, policies, procedures and practice manuals. Activities such as:
• Conducting assessments in collaboration with the Program Manager
• Developing, implementing and reviewing client-centred, case management/support plans
• Determining the need for more specialist interventions (internal and external)
• Provision of financial resources such as HEF, PRB, TILA, Centrelink Income
• Lead in the support and delivery of therapeutic approaches to service delivery
• Managing program vacancies, referrals and intake within existing Hope Street and Homelessness Service System procedures with the support of the Program Manager
• Ensure targets are achieved for the entire team; oversee and manage client data collection software (SHIP) and brokerage funding within budget.
• When required, work directly with young people and their families or support base, where more complex interventions and responses are identified in conjunction with the case manager.
• Provision of a multi-disciplinary approach with internal programs and allied services.
• Ensure that young people and their families receive a high-quality service that is client centered, timely, responsive and evidence based.
• Develop and implement strategies and interventions that connect young people and families with their local networks, communities and relevant organisations including educational and vocational providers.
• Co-ordinate the delivery of community capacity building activities in Whittlesea to improve responses to young people experiencing and disadvantaged by homelessness.
• Manage the implementation, monitoring and reporting of compliance requirements such as Risk Management and OHS policies.
• Perform shift coverage including sleepovers, in the Youth Residential Program when no other staff are available.
• Maintain a safe and secure environment for young people, staff and visitors.
Desired Skills and Experience
A bachelor's degree qualification in Social Work, Youth Work, or other welfare related qualification.
Minimum of 10 years' experience in team leadership, supervision of staff and program development.
Demonstrated background of trauma-informed frameworks and understanding of young people’s trauma with complex needs, including homelessness, family violence, alcohol, drugs and/or mental illness.
Strong people management skills and ability to deliver effective client-centred services to young people in crisis within a case management framework and therapeutic approaches within a multi-disciplinary team.
Strong relationship building skills which has seen you motivate a team and young people to achieve quality outcomes.
Highly developed communication skills at all levels specifically in active listening, negotiation, problem solving and report writing.
Proficiency in Microsoft office applications, client data and reporting systems.
A current driver’s licence
This is the role for you if you are a Team Leader looking to be a part of dynamic and innovative youth focused organisation, and passionate team.
If you have strong leadership qualities, people management skills and demonstrated knowledge of the risk and protective factors impacting young people experiencing or at risk of homelessness, apply now!
Hope Street encourages applications from qualified candidates from a diverse range of racial, social, cultural, gender and disability backgrounds that reflect our community.
Proficiency in Microsoft office applications, client data and reporting systems.
This is the role for you if you are a Team Leader looking to be a part of dynamic and innovative youth focused organisation, and passionate team.
